Refund policy

Customer satisfaction is important to us.

Returns are accepted within 30 days of delivery for eligible items.

To qualify for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase may be required.

Certain personal care, hygiene, and wellness products may not be eligible for return once opened or used.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Approved refunds will be processed to the original payment method. Processing times may vary depending on your payment provider.

For return or refund requests, contact us at officialmatesense@gmail.com.